Personal AI memory is not company memory
Every big AI tool now remembers you. None of them remembers your company. What the difference is, and what we changed in our own setup today.
Insights
Notes from running our own companies.
What we learn putting sales follow-up, back office systems and AI to work, first in our own businesses and then in our clients'.
- 5 min read
- 3 min read
What we keep out of our AI's memory, and why
This week we copied our company memory so a second AI provider could read it. Deciding what to leave out was the hard part.
- 3 min read
Keep one client's facts out of another client's proposal
Reusing last month's proposal is how one client's numbers end up in front of another. A checklist for service firms, with and without AI.
- 4 min read
CRM agents scored near zero on knowing what is confidential
A Salesforce benchmark found AI agents lose ground over multi-step CRM work and barely recognise confidential data. What a sales team should do about it.
- 3 min read
A shared AI memory is a new leak unless you scope it
Putting company knowledge where every AI session can read it also creates one place to lose it. Five design rules that keep memory from widening the leak.