Personal AI memory is not company memory
Every big AI tool now remembers you. None of them remembers your company. What the difference is, and what we changed in our own setup today.
Insights
Notes from running our own companies.
What we learn putting sales follow-up, back office systems and AI to work, first in our own businesses and then in our clients'.
- 5 min read
- 3 min read
What we keep out of our AI's memory, and why
This week we copied our company memory so a second AI provider could read it. Deciding what to leave out was the hard part.
- 4 min read
Five places a rule dies inside an AI agent's run
Writing rules for an AI agent is the easy part. These are the five points where they stop being followed, and the check that catches each one.
- 3 min read
Write down what can go out without you
Every owner approves too much or too little. A short written list of standing approvals, each dated and limited, fixes both.
- 3 min read
A check that cannot fail is worse than no check at all
A check that cannot fail gets trusted anyway. We found two in our own systems this weekend. How to test the approvals in your business.
- 3 min read
A shared AI memory is a new leak unless you scope it
Putting company knowledge where every AI session can read it also creates one place to lose it. Five design rules that keep memory from widening the leak.
- 3 min read
Ten people, ten ChatGPTs, and no shared rules
Most teams already use AI, each person in their own way and often in secret. Questions owners ask us about shadow AI, answered plainly.
- 3 min read
The Replit database deletion, read as a memory failure
An AI agent deleted a production database during a declared code freeze. What a written company memory would have caught, and what it would not.
- 3 min read
Who is allowed to send what, and from which company?
When one team runs mail for several businesses, a message eventually leaves from the wrong one. A one-page sender table stops that.
- 3 min read
Count how many places one customer's details live
A customer moves office and the invoice still goes to the old address. A ten-minute count shows why, and which copy your AI tools are reading.
- 4 min read
Write the AI pilot's stop rule before you write the prompt
Most AI pilots are not killed. They fade, and nobody records why. Six lines to write on day one so a pilot either earns its place or ends cleanly.
- 3 min read
Our approval step had one flaw: you could not read the draft
We built a human approval step for AI-drafted client work. Earlier this month we found the approver could not see the whole draft. How gates go blind.