If you switched AI tools on Monday, what would you lose?
Most firms keep their AI context inside one vendor's product without deciding to. Why that matters, and how to keep your company memory portable.
Insights
Notes from running our own companies.
What we learn putting sales follow-up, back office systems and AI to work, first in our own businesses and then in our clients'.
- 3 min read
- 3 min read
Write the rule once, with the reason next to it
Rules passed on by word of mouth drift. Rules written without a reason get broken at the edges. A simple format that works for staff and AI alike.
- 3 min read
Where information dies between sales and delivery
The client told sales everything delivery needed to know. Delivery never heard it. A walk through one handoff and a five-line fix.
- 3 min read
Personal AI memory and company memory are different jobs
The memory features in ChatGPT, Claude and Copilot remember a person. A firm needs its AI to remember the firm. Here is the difference in practice.
- 3 min read
Why your AI forgets everything between chats
Every new chat starts from zero, so teams spend the first ten minutes re-explaining. Questions and answers on why it happens and what helps.
- 4 min read
Why AI invents your prices, and the page that stops it
Models guess when they lack a fact, and they guess with confidence. A short verified-facts page fixes the internal facts. It does not fix the rest.
- 3 min read
When the owner is the only operating manual
If every question in your company ends with someone calling the owner, the business has a manual. It just lives in one person's head.
- 4 min read
Your AI has never met your company
AI drafts that sound right and get your policies wrong usually have one cause. The model has never been told how your company works.