The first six pages of a company memory, in order
You do not need a knowledge base to give your AI tools and your team a shared memory. You need six short pages, written in the right order.
Insights
Notes from running our own companies.
What we learn putting sales follow-up, back office systems and AI to work, first in our own businesses and then in our clients'.
- 3 min read
- 3 min read
We audited our own systems. The how-to lived in people's heads.
An internal audit this week found the same habit across every live system we run. It is the habit most owner-run firms have too.
- 4 min read
Seven signs a spreadsheet is now running your company
Spreadsheets are a fine way to start. Here is how to tell when one has quietly become your operating system, and what to do before it breaks.
- 3 min read
When the owner is the only operating manual
If every question in your company ends with someone calling the owner, the business has a manual. It just lives in one person's head.