Which facts in your AI's memory has anyone checked?
AI tools treat every fact you give them as equally true. A fact with no source, date or owner is a guess with good manners. Give each one a status.
Insights
Notes from running our own companies.
What we learn putting sales follow-up, back office systems and AI to work, first in our own businesses and then in our clients'.
- 3 min read
- 3 min read
Six questions to ask before you buy an AI agent
Gartner expects over 40% of agentic AI projects to be cancelled by 2027, and says many agents on sale are not agents. Six questions to ask in the demo.
- 3 min read
Can you read what your AI remembers about your company?
AI memory features remember things you never asked them to and forget things you needed. A business needs memory it can open, edit and audit.
- 3 min read
More AI apps, the same re-explaining: notes on tool sprawl
Most firms now run several AI tools, and each one has been told a different version of the business. Count them, then decide where the context lives.
- 3 min read
We audited our own systems. The how-to lived in people's heads.
An internal audit this week found the same habit across every live system we run. It is the habit most owner-run firms have too.
- 3 min read
If you switched AI tools on Monday, what would you lose?
Most firms keep their AI context inside one vendor's product without deciding to. Why that matters, and how to keep your company memory portable.
- 3 min read
Write the rule once, with the reason next to it
Rules passed on by word of mouth drift. Rules written without a reason get broken at the edges. A simple format that works for staff and AI alike.
- 4 min read
Let AI draft everything. Let a person release it.
Most AI damage happens at the moment something leaves the building. Where to put approval gates, and why written rules alone are not enough.
- 3 min read
Personal AI memory and company memory are different jobs
The memory features in ChatGPT, Claude and Copilot remember a person. A firm needs its AI to remember the firm. Here is the difference in practice.